Refund policy
Return & Refund Policy
Last updated: July 1st, 2026
At Osiris Incontinence Undergarments, we prioritize the safety, health, and hygiene of all our customers. Due to the personal and intimate nature of our incontinence undergarments, all sales are final once an order has been shipped or delivered.
1. Hygiene & Final Sale Notice
For public health and sanitary reasons, we cannot accept returns, exchanges, or issue refunds for items that have been delivered, opened, or tried on. We strongly encourage you to review our detailed Sizing Guide before placing your order to ensure the proper fit.
2. Order Cancellations
Orders can only be canceled or modified before they have been processed or dispatched from our facility. Once a shipping confirmation email or tracking number has been generated, the sale is final and cannot be canceled or redirected.
3. Damaged, Defective, or Incorrect Items
We take quality control very seriously. If your order arrives damaged, defective, or if you received the wrong item:
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Contact us at orders@osiriscare.ca within 7 days of receiving your package.
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Please include your order number, a clear description of the issue, and photos showing the damage or defect.
If verified, we will immediately send a replacement at no additional cost to you or issue a store credit/refund. You will not be required to ship the defective item back unless instructed.
4. Return Shipping Costs
Because all personal undergarment sales are final, we do not issue return shipping labels or cover return postage costs under standard circumstances. Unsolicited returns mailed back to our fulfillment center without prior authorization will not be processed or refunded.
5. Shipping Address Errors & Undeliverable Packages
Please double-check your shipping address during checkout. Osiris Incontinence Undergarments is not responsible for packages delivered to incorrect addresses provided by the customer or packages refused upon delivery. If a package is returned to us as undeliverable, original shipping fees will not be refunded.
Contact Us
If you have questions about sizing, absorbent capacities, or order status prior to purchasing, please reach out to our team at team@osiriscare.ca —we are always happy to help you select the right fit!